Shipping Policy
At ShopHud, we are committed to delivering your groceries quickly, safely, and efficiently to your doorstep.
Delivery Areas
We currently provide delivery services within our designated service areas. Please check your pin code at checkout to confirm delivery availability.
Delivery Time
Orders are usually delivered within 10 to 60 minutes, depending on your location, order size, and time of day. In case of unexpected delays due to weather, traffic, or high demand, we will notify you promptly via SMS or call.
Order Confirmation
Once your order is placed, you will receive an order confirmation message or email. When your order is out for delivery, you’ll be notified with real-time updates until it reaches your doorstep.
Delivery Charges
Delivery charges (if applicable) will be clearly mentioned during checkout. We sometimes offer free delivery on orders above a certain amount as part of our promotional offers.
Cancellations After Dispatch
Once your order has been dispatched or is out for delivery, cancellations may not be accepted. Please review your order carefully before confirming payment.
Damaged or Missing Items
If any item is damaged, missing, or incorrect, please contact us immediately at support@shophud.in or through our in-app support chat within 2 hours of delivery. Our team will review and take appropriate action, including a replacement or refund.
Contact Us
For any delivery or shipping-related concerns, you can reach out to us at: